Payment terms are Net 30 days on all open accounts.
We also accept prepayment or credit card (Visa, MasterCard, American Express & Discover Card).
Sorry, no C.O.D. orders are accepted.
$150 minimum order per shipment is required. Quantities must be in full cases. A surcharge of $25.00 will be applied to orders under $150.
Prices and case packs are subject to change without notice.
All out of stock items are automatically backordered unless otherwise notified.
Freight is charged on all backorders.
New accounts must allow 2-3 week processing time on first orders.
CREDIT POLICY
A Kencraft Credit Application must be submitted for credit. Allow 2-3 weeks processing.
Failure to provide complete information will delay credit processing.
Past due accounts must be paid prior to new orders being shipped.
A service charge of $25 will be assessed for all returned checks.
SHIPPING POLICY
All orders are F.O.B. Utah.
Most orders are shipped UPS. UPS charges are prepaid and added to your invoice.
Large orders will be shipped via truckline (prepay & add) unless otherwise specified.
Cancellations are accepted 72 hours prior to ship date on regular stock items and are subject to a cancellation fee.
Freight is charged by weight per carton shipped.
An accurate shipping address must be provided or you will be billed for a UPS correction fee.
FREIGHT CLAIMS & RETURN POLICY
Please report obvious damage (where shipping cartons are damaged) to the carrier within 24 hours of receipt.
Retain all original packing materials until claim is resolved.
Concealed damage must be reported to Kencraft within 3 days.
Do not deduct the cost of damage from your invoice without authorization from Kencraft.
Due to wide variations in customer storage and merchandising conditions, Kencraft cannot assume responsibility for damage after delivery.
No product should be returned to Kencraft without an approved return merchandise authorization.
A 20% restocking fee and freight will be invoiced on all unauthorized returns and refused shipments.
OTHER
Most Kencraft products have an indefinite shelf life when stored in a cool, dry place.
Lollipals have a 3-6 month shelf life.
Most Kencraft products are Kosher certified and bear the Scroll K symbol.
Special orders of one design/color per case are available with a surcharge of 10% per case.
Custom orders require deposits and minimums. Call for details.
Custom orders may ship up to 10% under/over requested quantities.
Custom and/or Special orders cannot be cancelled or returned.
Allow 3-4 week lead-time on all special and custom orders.
Seasonal products should be ordered as far in advance as possible.
Orders are shipped on a first in/first out basis.
Destroy all outdated price lists and catalogs. Do Not order from old invoices.
